Founder's Update - Spring 2025

As we navigate 2025, one thing is clear: stability and predictability have never been more valuable. In a world of economic uncertainty, companies that focus on consistent, proactive product maintenance are reaping the rewards.

Product Maintenance: A Strategic Advantage

We’ve always believed that product maintenance is more than just fixing bugs—it’s about ensuring reliability, improving performance, and keeping products aligned with evolving customer needs. Our clients are proving that a strong maintenance strategy leads to higher user engagement, fewer costly disruptions, and a foundation for future innovation.

One of our healthcare clients recently revamped their product maintenance approach, shifting from a reactive model to a proactive one. The result? Faster feature releases, fewer production issues, and better provider adoption rates. It’s a reminder that predictability isn’t just about survival—it’s a competitive edge.

AI @ Foxbox: Beyond the Hype

We’ve been weaving AI into nearly every aspect of our business, from how we build and maintain products to how we help our clients leverage AI responsibly.

Healthcare organizations, in particular, are looking for guidance on AI integration. Our team is helping clients navigate AI with confidence—whether that’s through predictive analytics, automation, or patient-facing AI solutions. It’s not just about innovation, it’s about creating practical, compliant, and ethical AI applications that drive real impact.

Healthcare: Engaging Providers & Patients

Healthcare remains a core focus at Foxbox, and we’re seeing a growing demand for better digital experiences for both providers and patients. Our team is tackling these challenges head-on, from reimagining provider workflows to building consumer-grade patient experiences.

One thing we’re particularly excited about is how  Headless EHRs are enabling organizations to modernize their systems without being locked into a monolithic EHR vendor. Additionally, our AI workshops are helping healthcare clients explore how AI can enhance their operations, from administrative automation to personalized patient engagement.

IRL @ ATL

I was lucky to spend some quality time with Elliott Torres and Brett Ryan in Atlanta. Special thanks to Bala Balakrishnan and Vio Balanoiu for helping carve us out some space to make the most of it. I worked closely with Bala, Vio, and of course Elliott at Anthem building Sydney Care. Always great to collaborate together the old fashioned way.

Speaking of reasonable things to do - we took a home-made airplane for a test drive. Thankfully it was built by a friend whose engineering brain I trust implicitly. Thanks Vio!

As we look ahead, we’re doubling down on building products that are not just innovative, but also scalable, maintainable, and future-proof. If you’re curious to explore more of what that looks like for your business, let’s talk.

Cheers,

Rob